6 general skills or competencies (Job family competencies) for EAP Manager
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks and identifies employees in need of an employee assistance program referral.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with assistance program teams to promote the program's benefits to non-responsive clients.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides orientations and workshops in promoting the employee assistance program.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes cooperation with the employee assistance programs to share and maximize efficiencies.
See 4 More Skill Behaviors
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Describes the impact of employee counseling on career development, performance goals, and objectives.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in conducting employee counseling sessions to help maximize employee morale and productivity.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Coordinates counseling resources for employees to improve job performance and overall wellness.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Encourages optimum performance and continued skill development through effective employee counseling.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a communication system to provide employee counseling to empower success.
See 4 More Skill Behaviors
10 soft skills or competencies (core competencies) for EAP Manager
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Emphasizes the importance and value of providing excellent service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Directs customers to the appropriate team or department if predicament cannot be immediately resolved.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to a service recovery program to rectify the situation and regain the client's trust.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
See 4 More Skill Behaviors
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
See 4 More Skill Behaviors
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.